Privacy Policy - TVH Stays Kenya Guest Data Protection

Booking Information: When reserving Kenya vacation rentals, we collect name, email, phone number, and payment details necessary for furnished apartment and holiday home confirmations.

Communication Records: We store messages between guests and hosts regarding vacation rental bookings, property details, and safari arrangements.

Usage Data: Website analytics help improve our Kenya vacation rental platform and enhance user experience for property searches.

Booking Management: Process vacation rental reservations, send confirmations for furnished apartments and holiday homes, coordinate check-in details for safari accommodation.

Customer Support: Provide 24/7 Kenya-based assistance for vacation rental inquiries, resolve booking issues, offer local recommendations.

Marketing Communications: Send relevant offers for Kenya vacation rentals, seasonal promotions for safari accommodation, and travel inspiration (opt-out available).

Encryption: All vacation rental booking data transmitted through SSL encryption. Payment information for furnished apartments and holiday homes processed through secure, PCI-compliant systems.

Access Controls: Limited employee access to guest information. Kenya team members handling vacation rental bookings undergo background checks and privacy training.

Data Retention: Guest information kept only as long as necessary for vacation rental services, legal requirements, and account maintenance.

Access & Correction: Request copies of your vacation rental booking data or update information for furnished apartment reservations.

Data Deletion: Request removal of personal information (subject to legal and business requirements for vacation rental bookings).

Marketing Opt-out: Unsubscribe from promotional emails about Kenya vacation rentals and safari offers at any time.