Booking policies for vacation rentals, furnished apartments, holiday homes, and safari accommodation across Kenya. Updated September 2024.
These terms govern your use of TVH Stays Kenya vacation rental platformand booking of furnished apartments in Nairobi, holiday homes in Mombasa,safari accommodation, and serviced apartments across Kenya. By booking through our platform, you agree to these terms.
Kenya Vacation Rental Bookings: All bookings for vacation rentals, furnished apartments, holiday homes, and safari accommodation are confirmed upon payment receipt and subject to property availability.
Pricing: Rates for Kenya vacation rentals include accommodation only unless specified otherwise. Additional services like airport transfers, meals, or safari activities are quoted separately.
Payment Terms: Bookings require 30% deposit for furnished apartments and holiday homes, 50% for safari accommodation. Balance due 48 hours before check-in.
Vacation Rentals & Furnished Apartments: Free cancellation up to 48 hours before check-in. Cancellations within 48 hours forfeit deposit.
Safari Accommodation: Due to advance planning required, safari bookings require 7-day notice for full refund, 72-hour notice for 50% refund.
Force Majeure: Full refunds provided for cancellations due to government travel restrictions, natural disasters, or safety concerns in Kenya.
Property Care: Guests must treat vacation rentals, furnished apartments, and holiday homes with respect. Damage charges apply for excessive cleaning or repairs.
Occupancy Limits: Maximum occupancy strictly enforced for safety. Unauthorized guests may result in booking termination without refund.
Local Laws: Guests must comply with Kenya laws and local regulations. TVH Stays reserves right to terminate bookings for illegal activities.
Verification Process: All Kenya vacation rentals undergo inspection to ensure safety, cleanliness, and amenity standards for furnished apartments, holiday homes, and safari accommodation.
Host Requirements: Property owners must maintain licenses, insurance, and comply with Kenya Tourism Authority regulations for short-term rentals.